Orders are despatched Monday to Friday (except on UK Bank holidays and any pre-advertised holiday) and delivery is also usually Monday to Friday unless Saturday delivery is selected, there are no deliveries on Sunday or bank holidays.
Delivery is either by Royal mail or courier, usually between 8:00am and 9:00pm.
Parcels may require a signature, any request to leave the parcel in a safe place is at the customers risk.
If your parcel requires a signature, you will usually be sent an email from the courier on the day of delivery with a link to track the parcel (please ensure you give us a valid email address and check your spam folder if no email is found).
Please ensure there is someone available to sign for the parcel, or that you respond to any cards left as you will be charged if the parcel is ultimately returned to us as undeliverable after a reasonable number of attempts to deliver and contact you regarding delivery have been made.
Usually 3 - 5 working days from despatch, delivery by either Royal Mail or courier.
Express £5.99 (DHL 24)
Usually next working day* (orders placed before 12pm, ordered/ delivered Monday - Friday).
Express orders are given priority despatch over standard and priority orders.
Saturday Delivery- £16.99
Orders can be placed on any day of the week up to 12pm (midday) Friday (except bank holidays) for delivery by DHL on the Saturday that week.
Saturday orders are given priority despatch.
Standard - £3.99
Delivery is usually within working days from despatch* and delivered by either Royal Mail or courier.
Express £7.99 (DHL 24)
Usually next working day* (orders placed before 12pm, ordered/delivered Monday - Friday).
Express orders are given priority despatch over standard and priority orders.
Saturday Delivery- £16.99
Orders can be placed on any day of the week up to 12pm (midday) Friday for delivery by DHL on the Saturday that week (except bank holidays)
Saturday orders are given priority despatch.
*Please note: The most up to date information about delivery options can be found when you check out, and supersedes this information which is only a guide. Delivery may take longer than the estimated time frames, and is there is never a guaranteed delivery date hence we are unable to compensate for, or refund postage for late delivery. If a product shows the message 'Available to ship in approximately X - X working days' in orange, the delivery time is in addition to the shipping estimate.
All Northern Ireland (BT), Jersey (JE), Guernsey (GY), Isle of Man (IM), AB31-38, AB41-56, HS (all), IV (all), KA27-28, PA21-50, PA60-78, PA80, PH4-44, PH49-50, ZE1-3, TR21-25, PO30-41 and all BFPO.
If we manage to send your order by Royal Mail (Most orders under 2kg when packed), we will only charge £4.99 and will refund you the difference. Delivery estimate: Usually within 6 working days from despatch
Delivery estimate: Usually within 2 working days (orders placed before 12pm midday, Monday - Friday despatch and delivery)*
Express orders are given priority despatch.
Please note we are unable to compensate in any way or refund postage for late delivery. If a product does not say 'in stock' in green, but has an 'available to ship in' estimate showing in yellow, the delivery time is in addition to the ‘available to ship’ time frame.
We are unable to ship to, or receive returns from outside of the UK at this time.
